Sales orders that are placed in the webstore when there is no
ERP connection can be viewed and processed in Sana Admin:
Sales > Unprocessed
In the maintenance mode you can show/hide prices in
the webstore. To enable/disable prices in the maintenance mode in
Sana Admin click: Setup > Product
settings > Price > Price
visibility when ERP connection is not available. Enabling
this option requires reindexing of the products. You can run the
Product import task only if the ERP
connection is available.
If your webstore is in the maintenance mode and the option
Price visibility when ERP connection is not
available is enabled, only the list prices will be shown
in the webstore. In the maintenance mode the customers will be able
to see the prices based on the latest indexed list prices. The
customer specific prices, trade agreements, discounts and volume
prices are not available.
In the maintenance mode the stock is not shown in the webstore
and availability of products does not depend on stock.
When a customer places an order and the webstore is in the
maintenance mode, on the Order overview step of
the checkout process the customer will be notified that his/her
order will be processed later (when the webstore is online) and the
prices will be recalculated.
When the order is placed in the maintenance mode in the
webstore, the customer will receive the order confirmation
When the order is processed in Sana Admin, the customer will
receive the order payment e-mail with the recalculated prices and
link to the page where he/she can pay the order. When the order is
paid, the customer will receive one more order confirmation
The text of the order confirmation and payment e-mails can be
managed in the e-mail templates:
For more information about e-mail templates, see 'E-mails'.
To view and process the orders which are placed in the
Step 1: In Sana Admin click:
Sales > Unprocessed
The orders can be processed only when the ERP connection is
In Sana Admin on the Unprocessed orders page
you can see all sales orders that are placed in the webstore
when the maintenance mode is activated. When you open the
Unprocessed orders page only the new orders
(unprocessed) are shown, but you can clear the filter to see all
orders that are placed in the maintenance mode. You can search the
orders by customer name or account ID, filter by order date
and show only unprocessed orders or all orders. The orders can
be also sorted by order date.
Step 2: To process the order click
Edit. You will see the order details.
Step 3: On the Order details
page click Process order. The order will be
recalculated and you will see the actual prices.
Step 4: When the order has been processed click
Send order payment mail at the top of the order
details. The order payment e-mail containing order details with
actual prices will be sent to the customer from which he/she can
open the order payment page to pay the order.
The processed orders are synchronized with your ERP system and
stored there. When the order has been processed in Sana Admin, its
state is set to Synced.
For information about how to configure and check the ERP
connection, configure automatic switching to the maintenance mode
and enable/disable the maintenance mode manually, see 'ERP
For information about how to synchronize data for order taking when
there is no ERP connection, read about the
task General information import in the