SAP

Specifics of SAP

Introduction

Sana Commerce is the e-commerce solution for Microsoft Dynamics and SAP. The ERP systems have much in common, but at the same time there are many distinctions. For example, in Microsoft Dynamics NAV you can create prepacks which are not available in other ERP systems and vice versa, there are features in other ERP systems, for example in SAP, which are not available in Microsoft Dynamics NAV.

While developing the Sana add-ons for Microsoft Dynamics and SAP we try to make them as similar as possible in functionality and stick to the ERP coding conventions and best practices, but of course there are some differences depending on the ERP system Sana connects to.

From this article you will learn about Sana features which are not supported by SAP.

Pay your invoices online

A Sana web store integrated with SAP does not support online invoice payments. It will be supported in one of the future releases of the Sana add-on for SAP.

Merchants can accept customer payments on open invoices directly from a Sana web store. Business customers can pay multiple outstanding invoices at the same time from a Sana web store. Online payment of the open invoices from a Sana web store is seamlessly integrated with the sales order processing and cash management modules of the ERP systems. Paying invoices online saves time and decreases the likelihood of human error by your account payable representatives. This allows to accept credit card payments and have the transactions follow through with the orders to your ERP system.

Return orders (RMA)

A Sana web store integrated with SAP does not support return orders. It will be supported in one of the future releases of the Sana add-on for SAP.

Sana delivers an easy and personalized return experience to build trust relationship between shop owners and their customers. The return process is completely automated and integrated with the sales order processing in the ERP systems.

For a customer, requesting RMA (Return Merchandise Authorization) in Sana is straightforward. All you have to do is:

  • Choose one or several products and define quantity to return
  • Select return reason
  • Optionally enter comments and attach files, for example a photo, to provide shop admin with more details

Product images from ERP

Sana does not support product images from SAP, like in Microsoft Dynamics.

We are constantly extending Sana to use data which is already present in the ERP system. Sana can equally use product images from the file system and those images which are already present in your ERP system.

Product and sales document attachments

Sana does not support product and sales document attachments from SAP, like in Microsoft Dynamics. But you can still add product and sales document attachments to the file system of Sana and show them in the Sana web store.

You can use document management in your ERP system to attach files and add URLs to the records. For example, you can attach PDF, Microsoft Word, Microsoft Excel or Microsoft PowerPoint files, or images to products. For example, you are selling electronics or some complex equipment, and you need to provide some manuals to your customers online.

You can also attach files and add URLs to the sales documents in the ERP system, if you need to provide your business customers with some additional documentation, for example a waybill or a copy of some extra documents.

Files and URLs added to the products and sales documents in your ERP system are shown in the Sana web store.

Sales reports

Sana does not support sales reports from SAP, like in Microsoft Dynamics. But you can still add sales reports to the file system of Sana and show them in the Sana web store.

Sales reports can be key in keeping the sales process and the cash flow movement. The ERP systems already have the ability to generate sales reports for sales orders, shipments, invoices, sales quotes and other sales documents which can be printed by a sales manager.

Sales reports play a critical role in helping sales managers check the situation in the company and its sales dynamics.

Sana enables customers to download printable reports (PDF file) generated by the ERP system directly from the web store. Often not all employees have access to the ERP system, or there is no easy way to access the ERP system from outside the company, or in some cases it might not even be desirable to give sales people or employees full access to the ERP system. In this case business customers and sales people or any other employees can place orders directly into the ERP system from the Sana web store and download the printable reports generated by ERP without having access to it.

Sales reports can be downloaded from the Sana web store for all sales document types.

Product variants

There is no product variants functionality in the standard SAP ERP 6.0 system. Product variants are available in SAP for Retail (VERP). This is a vertical specific edition for which Sana will extend the support on a project basis.

Some of the customers that are running on the standard SAP system might have product variants implemented via a custom data model table. As this is a customization on the ERP side, the Sana add-on should be adjusted as well.

Prepacks

A prepack is a package assembled by a manufacturer, distributor or retailer which contains a specific number of items or a specific assortment of sizes, colors, etc. of a product. Prepacks is a feature of the Pebblestone Fashion add-on for Microsoft Dynamics NAV. Thus, prepacks are not available in other ERP systems and will not be supported by SAP.

Order processing strategy optimized for large orders

This order processing strategy allows placing large orders, for example an order that consists of more than 100 order lines.

When this order processing strategy is used an empty order is created in ERP at the moment a customer logs in the web store. Each time when a customer adds an item to the basket, removes items or edits the basket the related order is updated and recalculated in the ERP system, triggering all business logic available in ERP.

At the moment, this order processing strategy is not available for Sana integrated with SAP. It will be supported in one of the future releases of the Sana add-on for SAP.

Sales statistics

The ERP systems gather the detailed sales statistics for each customer. These reports include information about order total, revenue, profit percentage and discounts within a specific time period. If the ERP system returns this data to Sana it can be seen directly in Sana Admin. At the moment, sales statistics is not available for Sana integrated with SAP. It will be supported in one of the future releases of the Sana add-on for SAP.

Shopping cart suggestions

This feature is not available in the Sana add-on for SAP. It will be implemented in one of the future releases. As all customers' sales data is stored in the ERP system, you can easily find out within a specific time period which products a customer orders most frequently or which products purchased by the customer are the most expensive. Customers are often loyal to a particular brand also. Thus, it's a good idea to build suggestions based on the customer's shopping behavior.

Webshop Orders Overview

There is no table in SAP where you can see all sales orders placed from the Sana web store like in Microsoft Dynamics or SAP Business One. In other ERP systems we implemented a separate form where web store administrator can see an overview of all sales orders placed from the Sana web store and related sales documents.

It will not be implemented in the Sana add-on for SAP, as in SAP you can use the default transaction "List of Sales Orders (VA05)" to open all sales orders of a certain sales organization, among which, orders placed from the Sana web store can be found as well.

Enable Sana Commerce in ERP

It is not possible to enable and disable the entire Sana Commerce functionality added with the add-on in SAP like in Microsoft Dynamics and SAP Business One, because the SAP add-on layer (SAINT/SPAM) architecture doesn't allow this. Nevertheless, the Sana add-on can be uninstalled from the SAP system, if required, by running the SAINT wizard.