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Order Confirmation [Sana 8.3 SP1]

Applies to:
Sana Commerce 8.3 SP1

Sana Commerce uses customer's shop account e-mail address to send order confirmation.

Order confirmation can be configured at the following location: Sana Commerce backoffice > Settings > General > Shop e-mail configuration > Order confirmation.

The following values are available:

Value Description
Always send order confirmation e-mails If this value is set, the order confirmation e-mail will be sent to a customer. It is used for both, when the order is placed in the webshop and/or Sana mobile app, if such is used.
Web service orders only This value is used for the orders placed using the Sana mobile app. If this value is set, the order confirmation e-mail will be sent to a customer.
Webshop orders only This value is used for the orders placed in the Sana webshop. If this value is set, the order confirmation e-mail will be sent to a customer.
Never send order confirmation e-mails If this value is set, the order confirmation e-mail will not be sent to a customer. It is used to disable the order confirmation e-mails for both, webshop and/or Sana mobile app, if such is used.
Send order confirmation to customers, when order is placed by Sales Agent This option is used in a B2B scenario. If this option is enabled, when a sales agent represents a customer, the order confirmation e-mail will be sent to the sales agent (sales agent shop account e-mail) as well as to the represented customer (customer's e-mail in NAV on the Customer Card). If it is disabled, the order confirmation e-mail will be sent only to the sales agent.

For order confirmation e-mails Sana Commerce uses the 'Order Confirmation' e-mail template, which can be edited in the Sana Commerce backoffice -> Content -> E-mail templates.

Order confirmation is sent to a customer when the order is processed and its status is set to 'Paid'.

If a customer pays via Bank transfer payment method the order confirmation is sent to a customer when the order status is set to 'In progress'.

This is because the payment process of the Bank transfer payment method differs. In the Bank transfer payment method, purchasers take the initiative. They send their bank an order to transfer an amount from their account to the account of the seller. Docdata receives customer's payment and transfers it through to the merchant.
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