There is no uninstaller program for Sana Commerce to
automate the uninstallation procedure. Therefore, you should do it
manually. The uninstallation procedure consists of the following
See detailed description of these steps below.
You may want to create a backup of the Sana Commerce
solution before uninstalling it if you plan to restore it again in
future. For instructions on how to backup or restore Sana Commerce,
This step consists of two sub-steps: the dropping of
the database and the deletion of the database login associated with
it. To drop the SC database, take the following actions:
Step 1: Open the SQL Server
Management Studio and connect to the database server, where the
Sana Commerce SQL Server database is running.
Step 2: Right-click on the Sana
Commerce database name and select the 'Delete' menu item.
Step 3: Click the 'OK' button in the
confirmation window that opens.
To delete the database login associated with the SC
database do the following:
Step 1: In the SQL Server Management
Studio open the 'SQL server instance > Security > Logins' in
the Object Explorer panel.
Step 2: Locate the SQL Server Login
which is used as a login for the Sana Commerce database.
Step 3: Make sure that this SQL
Server Login is used only for the SC database which has just been
dropped. If this login is also used for the other databases, then
do not delete it and proceed to the next paragraph. Otherwise, if
this login is used only for the SC database, then right-click on
the Object Explorer and select the 'Delete' menu item.
Step 4: Click the 'OK' button in the
window that opens to confirm the deletion of the login.
According to the installation manual two NT users
were created, which are referred to as SC_Webuser and SC_NAVUser.
These users must be deleted from the system.
In order to remove the local users, perform the
Step 1: Open the 'Computer
Management' console available in 'Control Panel > Administrative
Tools > Computer Management'.
Step 2: Expand the 'System Tools
> Local Users and Groups > Users' node.
Step 3: One by one right-click on
all the SC users in the right panel and select the 'Delete' menu
Step 4: For each user confirm the
deletion by clicking the 'OK' button in the window that pops
In case the domain users are used instead of the
local users, refer to the Active Directory help
Step 1: Find the Sana Commerce
frontend website in the IIS Management Console.
Step 2: Right-click on the website
node and select the 'Remove' submenu if you use IIS 7 or newer, or
select the 'Delete' submenu if you use IIS 6. Check that the
corresponding application pool is removed as well. Note that in IIS
5.1 or older it is not possible to remove the website.
Step 3: Confirm the deletion
Step 4: If the Sana Commerce
backoffice is installed as a separate website, but not as a virtual
directory, then repeat the same steps for the backoffice as
Step 1: Find the location where the
log files are written by the Sana Commerce web applications. The
location where the log files are stored is determined in the
'Web.config' file of the frontend, the <listeners>
Step 2: Delete the folder with the
Sana Commerce log files completely.
Navigate to the folder where Sana Commerce has been
installed and delete the Sana Commerce source code folder