Web Pages

FAQ

FAQ (frequently asked questions) page type is used to make a list of questions and answers, which provide a better understanding of a particular topic. The FAQ page is very useful for listing the most common questions and answers about your webstore. For example, you can provide information about which payment and shipping methods are supported by your webstore, are there any discounts or special offers.

Create an FAQ page

To create an FAQ page in Sana Admin click: Web pages > FAQ.

Here you can create new FAQ page, edit or delete, translate into any available language, copy to another webstore, view it in the webstore and set as a home page.

When a page is filled in with content you can preview it to see how it will look in the webstore before saving it.

You can also search for an FAQ page by title and URL. You can also sort the FAQ pages by title and URL.

The tables below provide the description of the FAQ page fields.

Basics

Field	Description
Title	Enter the FAQ page title.
URL	Enter the FAQ page URL. You should specify the part of the FAQ page URL which will be used after your webstore address. Examples: faq questions/answers URL is the required field only for the FAQ pages in the default language (English). For the FAQ pages in other existing languages the URL field is optional. If you do not specify it, the URL of the default language (English) will be used.

Use FAQ page items under the Basics tab to create the list of question and related answers.

Field	Description
Question	Enter your question.
Item visibility	Set visibility of the FAQ page item. Enable Item visibility to make the FAQ page item visible in the webstore or disable to hide it.
Answer	Enter the answer to the question. The Answer field provides HTML editor that allows adding text and formatting it, adding links and images and embedding videos.

The overall structure of the FAQ page items is presented as a list or tree. You can change the order in which you want FAQ page items to be shown by dragging and dropping them into the order you want. You can also change the levels of FAQ page items, either make it as a parent item or as a child to the one of the first level item. The number of child items that can be created is not limited. Do not create a very deep structure of the FAQ page items to be nicely presented on a page (not more than three (four)-level structure).

Advanced

Field	Description
Header	Add content to the header and footer of the FAQ page. The Header and Footer fields provide HTML editor that allows adding text and formatting it, adding links and images and embedding videos.
Footer
Meta title	Add meta title and meta description to the FAQ page. Meta title is shown in the Web browser on a tab of the opened page. If the Meta title field is empty, the title of the opened page and the name of the webstore set in the Sana Admin settings will be shown on the tab of the Web browser. If you enter a meta title, you can also use the [SHOPNAME] replacement tag. This tag will be automatically replaced with the webstore name set in the Sana Admin settings. Meta title and meta description should include keywords relevant to the content of a page. They are read by the search engines but are not displayed on the page. Meta title and meta description are important factors for a successful search engine optimization of your webstore.
Meta description

When the FAQ page is created it can be added to the webstore navigation. In the webstore the FAQ page is presented with a list of questions. Each question can be expanded to see an answer.

Translate an FAQ page

Under the FAQ menu item you can select a language and translate any FAQ page to the selected language, if your webstore is multi-lingual. Two columns Title will be shown, when the language is selected. The first column stores the FAQ page items in the default language (English), the second column holds the translated FAQ page items into the selected language. If in the second column you see a greyed out link Translate, this means that there is no translation for the related FAQ page. You can click Translate to translate the content of the related FAQ page.
 
You can also translate any existing FAQ page from its content management page. Locate the FAQ page that you want to translate and click Edit. On the FAQ page select a language into which you want to translate the content of the FAQ page.
 
When you translate the FAQ page it is presented in two columns. The first column holds the FAQ page content in the default language (English), while in the second column you can provide translation to the FAQ page title, URL, header and footer, meta title and meta description. Each question and answer can be also translated as well as you can set visibility of each question of the translated FAQ page.