Sales

Unprocessed Orders

Sana Commerce allows to accept orders when there is no connection to your ERP system. This allows to continue business operations without interruption, even when connection to your ERP system is not available for some reasons.

Sales orders that are placed in the webstore when there is no ERP connection can be viewed and processed in Sana Admin: Sales > Unprocessed orders.

In the maintenance mode you can show/hide prices in the webstore. To enable/disable prices in the maintenance mode in Sana Admin click: Setup > Product settings > Price > Price visibility when ERP connection is not available. Enabling this option requires reindexing of the products. You can run the Product import task only if the ERP connection is available.

If your webstore is in the maintenance mode and the option Price visibility when ERP connection is not available is enabled, only the list prices will be shown in the webstore. In the maintenance mode the customers will be able to see the prices based on the latest indexed list prices. The customer specific prices, trade agreements, discounts and volume prices are not available.

In the maintenance mode the stock is not shown in the webstore and availability of products does not depend on stock.

When a customer places an order and the webstore is in the maintenance mode, on the Order overview step of the checkout process the customer will be notified that his/her order will be processed later (when the webstore is online) and the prices will be recalculated.

When the order is placed in the maintenance mode in the webstore, the customer will receive the order confirmation e-mail.

When the order is processed in Sana Admin, the customer will receive the order payment e-mail with the recalculated prices and link to the page where he/she can pay the order. When the order is paid, the customer will receive one more order confirmation e-mail.

The text of the order confirmation and payment e-mails can be managed in the e-mail templates:

• Unprocessed Order Confirmation - is sent to the customer when the order is placed in the maintenance mode.
• Order Payment - is sent to the customer when the order has been processed in Sana Admin. In this e-mail the customer can see the order details with actual prices and proceed to the payment page.
• Payment Confirmation - is sent to the customer when the order is paid.

For more information about e-mail templates, see 'E-mails'.

To view and process the orders which are placed in the maintenance mode:

Step 1: In Sana Admin click: Sales > Unprocessed orders.

The orders can be processed only when the ERP connection is available.

In Sana Admin on the Unprocessed orders page you can see all sales orders that are placed in the webstore when the maintenance mode is activated. When you open the Unprocessed orders page only the new orders (unprocessed) are shown, but you can clear the filter to see all orders that are placed in the maintenance mode. You can search the orders by customer name or account ID, filter by order date and show only unprocessed orders or all orders. The orders can be also sorted by order date.

Step 2: To process the order click Edit. You will see the order details.

Step 3: On the Order details page click Process order. The order will be recalculated and you will see the actual prices.

Step 4: When the order has been processed click Send order payment mail at the top of the order details. The order payment e-mail containing order details with actual prices will be sent to the customer from which he/she can open the order payment page to pay the order.

The processed orders are synchronized with your ERP system and stored there. When the order has been processed in Sana Admin, its state is set to Synced.

See also:
For information about how to configure and check the ERP connection, configure automatic switching to the maintenance mode and enable/disable the maintenance mode manually, see 'ERP Connection'.
For information about how to synchronize data for order taking when there is no ERP connection, read about the task General information import in the 'Scheduled Tasks' chapter.