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FAQ Pages

FAQ (frequently asked questions) pages can be managed in the 'Content' module of the Sana Commerce backoffice.

FAQ page is used to make a list of questions and answers, which provide a better understanding of a particular topic.

The table below provides description of the FAQ page fields:

Fields Description
Title The title of the FAQ page.
URL  The FAQ page URL. You should specify the part of the FAQ page URL which will be used after your webshop address.
Examples:
  • faq
  • faq/askus

'URL' is the required field only for the FAQ pages in the default language (English). For the FAQ pages in other existing languages the 'URL' field is optional.
Meta title  Meta title is shown in the Web browser on a tab of the opened page. If the 'Meta title' field is empty, the title of the opened page and the name of the webshop set in the general settings will be shown on the tab of the Web browser. If you enter a meta title, you can also use the [SHOPNAME] replacement tag. This tag will be automatically replaced with the shop name set in the backoffice general settings.
Meta title and meta description should include keywords relevant to the content of a page. They are read by the search engines but are not displayed on the page. Meta title and meta description are important factors for a successful search engine optimization of your webshop.
Meta description
Header The header of the FAQ page.
Footer The footer of the FAQ page.
Translations

Use 'Translations' to provide the content of the FAQ page in the languages which are available in your webshop. You can also specify the language-specific URL.

Watch our video tutorial 'Translations' to learn more about translations system.

Use the FAQ editor to create the list of questions and related answers:


FAQ Page Editor

The overall structure of the FAQ page is presented as a list or tree. The list of questions can be managed to the left of the item editor using the toolbar or context menu. The number of child items that can be created is not limited. Do not create a very deep structure of the FAQ items to be nicely presented on a page (not more than three(four)-level structure).

To the right of the FAQ page items you can specify the title of an individual question, make a question visible or invisible and type an answer to the related question.

When the FAQ page is created it can be added to the webshop navigation. In the webshop the FAQ page is presented with a list of questions. Each question can be expanded to see an answer.

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Updated: January 2014