Tools

Logs

Using Logs in Sana Admin you can monitor the work of your web store.

General information about the web store is stored in the trace log, while all messages concerning payment processes are stored in the payment logs. Trace log file messages can be of three types: Info, Warning and Error. Payment logs also contain two categories of messages: Payment and PaymentCritical. By checking the Error or PaymentCritical messages you can detect what problems occurred in the web store and fix them.

If you are using Sana Mobile app, you can also use Mobile logs for troubleshooting, if there are any problems with the Sana Mobile application.

If the log file exceeds the limit of 10 Mb, all information will be moved to a separate log file, while new messages will be recorded to the main log file.

In Sana Admin on the ERP Connection page you can also enable logging. If it is enabled all requests from Sana Admin and web store to ERP and responses will be written into the tracelog file. By default logging is disabled as it affects performance. There are also privacy reasons why logging should only be enabled for a specific debugging reason. Log files might contain personal data from customers and order data. Therefore, we strongly recommend to use the logging functionality only if there is a specific debugging reason.

For more information, see "Sana Commerce Logging".