SAP

Sana Commerce 9.2
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Webstore Customers Overview



 NOTE

This feature is available in the latest version of the Sana add-on for SAP ECC.

Using Webstore Customers Overview table, you can see all your consumers and business customers. If you have multiple webstores assigned to different sales areas, you can also see customers for each webstore. You can check whether a customer is valid, and determine whether a customer should see prices including or excluding tax in a Sana webstore.

You can access Webstore Сustomers Overview either from the main window of the Sana Commerce solution (/n/sanaecom/webstore) or by calling the transaction /n/sanaecom/customer.

Step 1: In the Webstore Id field select a webstore.

If you have multiple webstores, you can see customers for each webstore. Customers are filtered based on the sales area and customer account group that are used for the webstore.

Step 2: In the Customer field, enter the customer number or a range of customers that you want to see. If you leave it empty, all webstore customers will be shown.

Step 3: In the Customer Type field, select whether to show only B2C or B2B customers. If you want to see all customers, leave this field empty.

Step 4: Click Execute.

The table below provides description of the fields.

Field Description
Customer Customer account number.
Prices Including Tax Use this checkbox to determine whether a customer should see product prices in the webstore including or excluding sales tax. For more information, see "Taxes".
B2C Customer Indicates whether a customer is B2C or B2B.

If the B2C Customer checkbox is selected, then this is the customer who registered online in the Sana webstore.

If the B2C Customer checkbox is not selected, then this is a business customer which is created directly in SAP.

Valid Indicates whether a customer is valid. All customers are validated based on data validation rules. Those customers which does not pass validation cannot create orders in the Sana webstore.
Validation Message If a customer is invalid, you can see the reason of it in this field, and fix customer data, if necessary.
Last Date/Time Modified In this field, you can see when customer data was modified for the last time.