Setup

Order Confirmation

To configure order confirmation, in Sana Admin click: Setup > Basics > Send order confirmation e-mail.

The table below provides description of the available options.

The order confirmation e-mails are sent to different e-mail addresses in different scenarios. To summarize and to have a clear understanding of which e-mail addresses are used for order confirmation e-mails, see all possible scenarios below.

1. When a customer places an order, the order confirmation e-mail is sent to the e-mail address of the customer's shop account in Sana Admin.
2. When a sales agent places an order on behalf of a business customer, and it is enabled to send order confirmation e-mails to both, it is sent to the e-mail address of the sales agent's shop account in Sana Admin and to the customer's e-mail address in the ERP system.
3. If a customer in the ERP system has the associated bill-to (invoice) customer account, the order confirmation e-mail is sent to the e-mail address of a customer in ERP and to the e-mail address of the associated bill-to (invoice) customer in ERP.
4. All order confirmation e-mails are also sent to the e-mail address set in the "BCC" e-mail addresses field in Sana Admin.

For order confirmation e-mails Sana uses the "Order Confirmation" e-mail template, which can be seen in Sana Admin: Setup > E-mails.

When the customer edits the existing order in a Sana web store and then places it, another order confirmation e-mail will be sent to the customer with the latest order details. The e-mail template "Edited Order Confirmation" is used for such order confirmation e-mails.

For more information about e-mail templates, see "E-mails".

The order confirmation e-mail is sent to the customer when the order has been placed and paid successfully.

 NOTE

If a customer pays via Bank transfer payment method, the order confirmation is sent to a customer when the order status is set to In progress.

This is because the payment process of the Bank transfer payment method differs. In the Bank transfer payment method, purchasers take the initiative. They send to their bank an order to transfer an amount from their account to the account of the seller. Docdata receives customer's payment and transfers it through to the merchant.