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There are five different types of the e-mail messages which are used in Sana Commerce: 'Change password', 'Forgot password', 'Order confirmation', 'Contact Us' and 'Tell a friend'. The layout of each e-mail message is defined in the e-mail template.

Management of the e-mail templates content is performed in the Sana Commerce backoffice: Content -> E-mail templates:
 

 

It is possible to edit the existing e-mail templates by clicking on the  button. After this the 'Edit e-mail template' page is opened:
 

 

E-mails in Sana Commerce are multi-language. The e-mail template can be found by entering a specific group code:

 

Mail Type	Group Code
Forgot password	Mail_ForgotPassword
Order mail	Mail_OrderConfirmation
Change password	Mail_ChangePasswordTemplate
Contact us	Mail_ContactUsTemplate
Tell a friend	Mail_TellaFriend

 

In the e-mail templates 'replace texts' are used. They can be recognized by the brackets in the text. These texts are replaced by the external values. These values are used in the entire webshop so when you change them it will be shown everywhere.

 

General variables as well as the variables specific for each e-mail template are described in the tables below:

 

Name	Description
NAME	The name of a customer in Sana Commerce - SQL Provider. In Sana Commerce - NAV / AX Connectors this variable is empty.
SURNAME	The surname of a customer in Sana Commerce - SQL Provider. In Sana Commerce - NAV / AX Connectors this variable represents both the Name and the Surname of a customer.

 

Name	Description
EMAIL	The e-mail address of a customer.
PASSWORD	The password of a customer.
SHOPNAME	The name of a webshop.

 

Name	Description
ORDERADDRESS	The billing and shipping addresses of an order.
ORDERNUMBER	The number of an order.
ORDERDETAILS	The details of an order.
ADDITIONAL_ORDER_INFORMATION	The reference number, comments and the requested delivery date of an order.
SHOPEMAIL	The e-mail address of a webshop.
SHOPPHONE	The telephone number of a webshop.
SHOPNAME	The name of a webshop.

 

Name	Description
COMPANYNAME	The name of a company.
EMAIL	The e-mail address of a message sender.
PHONE	The phone of a message sender.
COMMENTS	The comments of a message sender.

 

Name	Description
SHOPNAME	The name of a webshop. Note: only the SHOPNAME variable can be used in the e-mail template title.
USERNAME	The name of a customer.
USEREMAIL	The e-mail address of a customer.
PRODUCTTITLE	The name of a target product. It consists of two variables: PRODUCTTITLE itself and PRODUCTURL. Note: separate variables are visible only in the HTML view.
PRODUCTURL	The direct link to a target product. Note: This variable is only visible in the HTML view and is the part of the 'PRODUCTTITLE' variable.
WEBSITEDOMAIN	The link to a website. You can read more about this variable below after the table.
SHOPEMAIL	The e-mail address of a webshop. This variable is not used at the moment but can be added to the template if needed.
SHOPPHONE	The telephone number of a webshop. This variable is not used at the moment but can be added to the template if needed.
MESSAGE	The text of message that is filled in by a customer on the frontend.

 

It is possible to create links to the website in the e-mail template. In order to do this just place the link to the page without specifying the domain name. Place [WEBSITEDOMAIN] variable instead of it, thus the backoffice will take the website domain of your production environment and will add it to the link automatically. For example, if you want to create the direct link to the home page of your website add the following line to the e-mail template text: [WEBSITEDOMAIN]/default.aspx 

 

The shop information which is used for all system e-mails (shop name, shop phone number, e-mail addresses) can be changed in the Sana Commerce backoffice: Settings -> General. More information can be found here.