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Sana Commerce 8.2
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Ratings and Reviews

The ratings and reviews are managed in the backoffice. The ratings and reviews are written by the users of the webshop and displayed on the product details page after approval. You can read more about this here.
The webshop administrator can have a general overview of all ratings and reviews.
Click on 'Ratings and reviews' in the 'Content' module to open the general overview.
Different filters may be applied in order to search for a certain product or review status:

The 'Ratings and Reviews' List General Overview
The reviews are sorted by date. The first review is the newest one.
The ratings and reviews approval process has three statuses: 
  • 'Unprocessed' (this is the status when the webshop user places the rating and review, not visible in the webshop);
  • 'Approved' (the rating and review are visible to the users of the webshop);
  • 'Disapproved' (the rating and review are not visible to the users of the webshop).
The webshop administrator can quickly approve or disapprove unprocessed ratings and reviews. Click the 'Open unprocessed reviews' button to open the pop-up window with all the unprocessed reviews. One by one all the unprocessed reviews can be processed (approved or disapproved):
Approving the Reviews Using the 'Open Unprocessed Reviews'  Option
The review status, title and description can also be edited. Click on the  button to open the review editor.

The 'Edit Review' Page
The site cache must be refreshed in order to show the approved ratings and reviews in the webshop. To do this click 'Refresh site cache'.

The user is not informed that the review has been approved or disapproved.
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