Setup

Basics

Basics web store settings can be accessed in Sana Admin > Setup > Basics. These settings control various aspects of your web store.

Store information

The table below provides description of the basics web store settings.

Field	Description
Store name	Enter the name of your web store. It is shown in the web browser on the tab of the opened web store and in the copyright at the bottom of the page. The store name is also used in the system e-mails. In the system e-mails like "Change password", "Forgot password", "Order confirmation" and "Tell a friend" the variable [SHOPNAME] will be automatically replaced with the name from the Store name field. For more information about e-mail templates, see "E-mails".
Store phone number	Enter the phone number of your web store. It is shown at the top of the web store and is used in the system e-mails. In the system e-mails like "Order confirmation" and "Contact us" the variable [SHOPPHONE] will be automatically replaced with the number from the Store phone number field. For more information about e-mail templates, see "E-mails".
Store type	Select the type of your web store: Private store - this type of web store is closed and thus is not publicly accessible. This means that a customer cannot see the web store catalog until he or she logs in. In the private store the existing customers from your ERP system are connected to the shop accounts in Sana Admin. Sales agents can place orders on behalf of their customers as well as create prospect customers. For more information about how to create accounts for the customers (contacts or sales agents), see "Shop accounts". Public store - this type of web store is opened and thus is publicly accessible. This means that anonymous web store visitors can see the web store catalog. In the public store you can have the existing customers from your ERP system as well as the customers who can register online in the web store. This type of web store combines all capabilities and features of the private and public store types. Such web store shares the content for both types of customers, those who exist in the ERP system and those who register online in the web store, but you can set up different web store catalogs, prices and stock for different customers.
Send order confirmation e-mail	Enable or disable sending order confirmation e-mails to the customers. For more information, see "Order Confirmation".
Store e-mail address	The e-mail address specified in this field will be shown in the e-mails sent from a Sana web store to the customers as a web store e-mail address. If there is the [SHOPEMAIL] tag in the e-mail template, it will be automatically replaced with the store e-mail address. For more information about e-mail templates, see "E-mails".
'From' e-mail address	All e-mails that are sent from a Sana web store to the customers, like order confirmation, are sent from the e-mail address specified in this field. For more information about e-mail templates, see "E-mails".
Recipient e-mail addresses	This is the e-mail address to which all e-mails from the "Contact us" form of your web store will be sent.
Administrator notifications addresses	Sana allows to place orders even when there is no connection to the ERP system. When the connection between Sana and ERP is lost for some reason, Sana will automatically activate the maintenance mode, and when connection is back, the maintenance mode will be automatically deactivated. In both cases, Sana notifies a system administrator about ERP connection availability by e-mail. You can now use a separate e-mail address to receive e-mails about connection between Sana and your ERP system. Starting from Sana 9.3.3, a web store administrator of Sana can also receive e-mails to this address informing him or her when the scheduled task has failed. There is a name of the task that failed, the name of the webstore, which is useful in case you have several webstores and the error message in the e-mail. Thanks to this, the web store administrator can quickly respond to problems with data synchronization. To receive the e-mails, a web store administrator should enable the option Send e-mail to administrator when task has failed in the scheduled task settings.
'BCC' e-mail addresses	As a web store administrator, you can receive all order confirmation e-mails to this address. If you enter the e-mail address in this field, not only the customers will receive the order confirmation e-mails, but they will be also sent to this e-mail address.
RMA notifications addresses	As a web store administrator, you can receive all return order confirmation e-mails to this address. If you enter the e-mail address in this field, not only the customers will receive the return order confirmation e-mails, but they will be also sent to this e-mail address. For more information, see "Return Orders".
Invoice payment notifications addresses	As a web store administrator, you can receive all invoice payment confirmation e-mails to this address. If you enter the e-mail address in this field, not only the customers will receive the invoice payment confirmation e-mails, but they will be also sent to this e-mail address. For more information, see "Online Invoice Payments".
Report addresses	Use report addresses only on test/beta environment for testing purposes. On live environment this setting should be disabled. This setting is used to send all Sana e-mails, for example order confirmation, to the specified report address instead of the recipients' e-mail addresses. If you enable Send e-mail to report addresses, enter the e-mail address in the Report addresses text box. In this case real customers will not receive any e-mails from Sana.

Languages

Sana is a multi-lingual e-commerce solution. You can install the necessary language package into Sana and create your webstore content in any language.

A language package allows to display the webstore interface in the language of your choice and provides flexibility to translate your webstore content to any installed language. It contains the default page elements and messages of the webstore interface and e-mail templates. All language packages are available on the Sana Translation Portal. Only Sana partners registered on Sana Community can download the language packages.

On the Languages tab, you can install the language package for your webstore. All you need to do is just to download the language package from the Sana Translation Portal and upload it to Sana Admin.

On the Languages tab, you can see all installed languages. You can activate and deactivate any language. When you install Sana, it is available only in the English language. All other languages can be installed using the language packages.

Once the language package is installed, a content manager can start creating the necessary webstore content in the installed language and customers can change the language on a webstore.

If you provide your webstore content in different languages, select the default one. When a webstore visitor opens the webstore, its content is shown in the default language. If a customer changes the language, next time when he or she opens the webstore, it will open in the language selected previously. Information about the language selected by the customer is stored in the Web browser cookies. If the customer opens some language-specific URL which was sent to him or her or was saved as a bookmark, the web store will open in the language specified in the URL.

You can also set the first day of the week for the calendar control shown in the Sana webstore per language. According to the International Organization for Standardization (ISO 8601), Monday is the first day of the week. Although, this is the international standard, several countries, including the United States and Canada, consider Sunday as the start of the week.

In the Sana webstore, the calendar control is available on the Order overview checkout step, where a customer can define the requested delivery date, and in the order history to filter the orders by date.

When a customer changes the webstore language, the first day of the week will be changed in the calendar as well, depending on the configuration of the language in Sana Admin.

By clicking on the link View installed, you can see the version of the installed language package and remove the package.

If there is a new version of the language package on the Sana Translation Portal, you can update your package by re-uploading it in Sana Admin. All your translated content will remain in Sana, only the default texts will be updated with the new version of the language package.

If you delete the language package, the webstore language will not be deleted, but only the default texts provided in the language package. If you have changed some default texts of the language package either using page elements & messages in Sana Admin or the In-site editor, or changed the default e-mail templates, they will remain in Sana and will not be deleted with the language package. All your translated content will not be removed as well.

Robots

If you want your web site to be seen in search results of any search engines you need to allow your web site and various web pages to be crawled and indexed by search engine robots.

There are two files which help search engine robots find what they need: robots.txt and sitemap. These files are located on the Web server.

The contents of the "robots.txt" file can be managed directly from Sana Admin: Setup > Basics > Robots.
Moreover, a separate "robots.txt" file can be generated per web store in case of a multi-store solution.

The table below provides the description of the indexing settings in Sana Admin.

Field	Description
Indexing	Use this option to allow/deny your web store to be indexed and crawled by search engine robots. By default indexing is disabled. Here is the default record in the "robots.txt" file when everything is disabled: User-agent: * Disallow: / Below you can see the default record in the "robots.txt" file when indexing is enabled: User-agent: * Disallow: /admin When you enable indexing the default record in the "robots.txt" file states that all search engine robots can crawl all web store URLs except the URLs of Sana Admin.
Custom text	In this field you can add any custom indexing rules.    Indexing rules added to this field will redefine the default behavior no matter whether indexing is disabled or enabled.
Sitemap	This option allows to add the sitemap URL to the "robots.txt" file. Below you can see the record in the "robots.txt" file when Indexing and Sitemap are enabled: User-agent: * Disallow: /admin Sitemap: http://sanastore.com/sitemap.xml To be able to add the sitemap URL to the "robots.txt" file at first you should create the sitemap file by running the Sitemap export task from Sana Admin: Tools > Scheduled tasks. For more information about sitemap, see "Sitemap export".

For more information about robots.txt and indexing rules, see "About robots.txt".