AX Specific

Customer's Language Preference

The language preference of a customer is retrieved and set when a customer is logged in. This is only the case for shop accounts related to contacts and customers, but not sales agents.

The language preference of a customer is retrieved from the customer form. Select the customer from the list and on the 'General' fast tab, in the 'Language' dropdown, you can set the default language for the customer:

Customer's Language Preference

The language preference of a contact is primary retrieved from the contact form. If it is not available it will be retrieved from the related customer form.

Open the 'Contacts' form, locate the necessary contact and on the 'General' fast tab, in the 'Language' dropdown, you can set the language for a contact:

Contact's Language Preference

A customer can redefine the default language or his own language preference in the webshop by selecting a different language in the language dropdown.

Sales agents do not have their own language preference. Their language is the one which is selected in the language dropdown in the webshop.