AX Specific

B2C Customer Registration

When a new B2C customer registers in the webshop, the template customer's data is used to create a new customer. In the webshop on the 'Creating a new account' page a B2C customer enters only personal contact information, like name and address. All other data like currency, storage dimensions, customer group, tax information (delivery terms and sales tax group) is copied from the template customer, assigned to each available in the webshop country, to the newly registered customer. Therefore, a template customer should be created and assigned to the visible in webshop countries in Microsoft Dynamics AX.

To manage the countries:

Step 1: In Microsoft Dynamics AX go to: Organization administration -> Setup -> Addresses -> Address setup -> Country/region:

Country/region

Step 2: Select the 'Visible in webshop' check boxes of the countries which should be available in the webshop in the 'Countries' dropdown.

Step 3: Select the 'Customer template' for the predefined settings which will be copied to the newly registered B2C customer. The customer template which is assigned to the country is created in the 'All customers' table.

For the detailed information about customer template, see 'Create a Template Customer'.

Both 'Visible in webshop' and 'Customer template' settings have to be defined for the correct work.

The language preference of a newly registered B2C customer depends on the language which is selected in the webshop. This means that when for example a new customer registers in the webshop and the Dutch language is selected in the webshop, this language will be recorded in the customer's card in Microsoft Dynamics AX. Next time when the customer logs in the webshop the language which was selected during registration in the webshop will be automatically used in the webshop.

The 'Country/Region' table is also used to configure countries that should be available when a sales agent creates a prospect. For more information, see 'Prospect Functionality and Ordering Process'.