Settings

Order Confirmation [Sana 8.3 SP1]

Applies to:
Sana Commerce 8.3 SP1

Sana Commerce uses customer's shop account e-mail address to send order confirmation.

Order confirmation can be configured at the following location: Sana Commerce backoffice > Settings > General > Shop e-mail configuration > Order confirmation.

The following values are available:

For order confirmation e-mails Sana Commerce uses the 'Order Confirmation' e-mail template, which can be edited in the Sana Commerce backoffice -> Content -> E-mail templates.

Order confirmation is sent to a customer when the order is processed and its status is set to 'Paid'.

If a customer pays via Bank transfer payment method the order confirmation is sent to a customer when the order status is set to 'In progress'. This is because the payment process of the Bank transfer payment method differs. In the Bank transfer payment method, purchasers take the initiative. They send their bank an order to transfer an amount from their account to the account of the seller. Docdata receives customer's payment and transfers it through to the merchant.