General

Order Options Management

The Billing Address is Retrieved From the 'Customer Card'

To manage the shipping addresses:

• Open a customer card and click on the 'Related Information' button;
• Select 'Customer -> Ship-to Addresses'.

Selecting the 'Ship-to Addresses' Option to Manage Shipping Addresses
 

Managing of a Shipping Address 

Display of an Order with Reference no. and Comment 

 

The entered comment is available in the 'Comment' field. This is a related field and is available by clicking on the  button next to the order number.

 

There are two ways of editing the order:

• Open the 'Pending orders' page and search for the order which should be edited. You will see the 'Edit' button in the last column:
  
   
  The 'Edit' Button on the 'Pending Orders' Page
  
  
• Open the 'Order details page' of the order that you are going to edit. You will see the 'Edit' button at the bottom right corner of the page:
  
   
  The 'Edit' Button on the Order Details Page

• By default selected shipping address on the 'Billing/Shipping' page remains the same as in the original order, but you can choose a different address if you need to;
• Information from the 'Reference no.' and 'Comments' fields on the 'Order overview' page is also pre-filled with the data taken from the original order, but can be changed if it is necessary;
• A placed order will overwrite the original one, but its number will remain the same.

The order can be edited in the webshop, only if it has the status 'Open' in NAV:    Order Status Field on the 'Sales Order' Form in NAV

• Open the 'Sales Order' window;
• Locate the 'No. of Archived Versions' field. It displays the number of changes made to the order.