Setup

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There are ten different types of the e-mail messages that are used in Sana Commerce:

To manage the content of the e-mail templates open Sana Admin and click: Setup > E-mails.

The content of the e-mail templates is multi-lingual. You can select one of the available languages and edit the content of the e-mail template in the selected language. You can sort e-mail template by its subject or template identifier.

 

Subject	Template Identifier
Forgot password	ForgotPassword
Order Confirmation	OrderConfirmation
Your password has been changed	ChangePassword
Contact us form	ContactUs
[SHOPNAME] - Check out this product	TellaFriend
[SHOPNAME] ERP connection available. Maintenace mode deactivated.	ERPConnectionAvailable
[SHOPNAME] ERP connection not available. Maintenance mode activated.	ERPConnectionUnavailable
Order Confirmation	UnprocessedOrderConfirmation
Order Confirmation	OrderPayment
Payment Confirmation	PaymentConfirmation

 

In the e-mail templates 'replacement texts' are used. They can be recognized by the brackets in the text. These texts are automatically replaced by the external values when the e-mail is sent. These values are used in the entire webstore so when you add the 'replacement text' to the e-mail template it will be shown everywhere. Do not change or translate the 'replacement texts'.

 

General variables as well as the variables specific for each e-mail template are described in the tables below:

 

Name	Description
NAME	The name of a customer in the Sana Commerce webstore.

 

Name	Description
SHOPNAME	The webstore name.
WEBSITEDOMAIN	The link to the webstore.

 

Name	Description
ORDERADDRESS	The billing and shipping addresses of the sales order.
ORDERNUMBER	The sales order ID.
ORDERDETAILS	The sales order details.
ADDITIONAL_ORDER_INFORMATION	The reference number, comments and the requested delivery date of the sales order.
SHOPMAIL	The webstore e-mail address.
SHOPPHONE	The webstore phone number.
SHOPNAME	The webstore name.
WEBSITEDOMAIN	The link to the webstore.

 

Name	Description
COMPANYNAME	The company name.
PHONE	The phone of the message sender.
COMMENTS	The comments of the message sender.

 

Name	Description
SHOPNAME	The webstore name. Note: only the SHOPNAME variable can be used in the e-mail template subject.
USERNAME	The name of the webstore customer.
PRODUCTTITLE	The product title. It consists of two variables: the PRODUCTTITLE itself and the PRODUCTURL. Note: separate variables are visible only in the HTML view.
PRODUCTURL	The direct link to the target product. Note: This variable is only visible in the HTML view and is the part of the 'PRODUCTTITLE' variable.
WEBSITEDOMAIN	The link to the webstore. You can read more about this variable below.
MESSAGE	The message that added by a customer in the webstore.

 

It is possible to create links to the webstore in the e-mail template. In order to do this just place the link to the page without specifying the domain name. Place [WEBSITEDOMAIN] variable instead of it, thus Sana Admin will take the webstore domain of your production environment and will add it to the link automatically. For example, if you want to create the direct link to the home page of your webstore add the following line to the e-mail template text: [WEBSITEDOMAIN]/home 

 

The webstore information which is used for all system e-mails (shop name, shop phone number) can be changed in Sana Admin: Setup > Basics > Store information.