User GuideSetup

Setup

Sana Commerce 9.0
Your connector

Back Next

Order Confirmation

Sana Commerce uses customer's shop account e-mail address to send order confirmation.

To configure order confirmation in Sana Admin click: Setup > Basics > Send order confirmation e-mail.

The table below provides description of the available options:

Option	Description
Always send order confirmation e-mails	Select this option if you want to send the order confirmation e-mails to the customers. It is used for both, when the order is placed in the webstore and Sana mobile app, if such is used.
Web service orders only	Select this option if you want to send the order confirmation e-mails when the orders are placed using the Sana mobile app only. If this option is set, the order confirmation e-mails will be sent to the customers.
Webstore orders only	Select this option if you want to send the order confirmation e-mails when the orders are placed in the Sana Commerce webstore only. If this option is set, the order confirmation e-mails will be sent to the customers.
Never send order confirmation e-mails	Select this option if you do not want to send the order confirmation e-mails to the customers. It is used to disable the order confirmation e-mails for both, webstore and Sana mobile app, if such is used.
Send order confirmation e-mail to customers when the order is placed by aales agent	This option is used in a private store. For more information about the private store, see 'Basics'. If this option is enabled, when a sales agent represents a customer, the order confirmation e-mail will be sent to the sales agent (sales agent shop account e-mail) as well as to the represented customer (customer's e-mail in the ERP system). If it is disabled, the order confirmation e-mail will be sent only to the sales agent.

For order confirmation e-mails Sana Commerce uses the 'Order Confirmation' e-mail template, which can be edited in Sana Admin > Setup > E-mails.

For more information about e-mail templates, see 'E-mails'.

Order confirmation is sent to a customer when the order is processed and its status is set to Paid.

If a customer pays via Bank transfer payment method the order confirmation is sent to a customer when the order status is set to In progress.

This is because the payment process of the Bank transfer payment method differs. In the Bank transfer payment method, purchasers take the initiative. They send their bank an order to transfer an amount from their account to the account of the seller. Docdata receives customer's payment and transfers it through to the merchant.

Back Next

User GuideSetup

Sitemap

Installation

Product Versions

Links

Sana Commerce does not accept any liability for the content of this website, or for the consequences of any actions taken on the basis of the information provided. The information below should be interpreted as an example. No rights can be derived from this information.

Sana Commerce – the integrated e-Commerce solution for Microsoft Dynamics and SAP

Updated: July 2015