Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition

Alternative Products

In Dynamics 365 Enterprise Edition you can add alternative products. Alternative product is shown in the shopping cart and serves as a substitute when the product a customer orders is unavailable for some reason. This means that if a product is not available, for example because it is out of stock, it will be replaced by the alternative product in the shopping cart. In this case a customer will be notified by a message in the shopping cart.

To add an alternative product in Dynamics 365 Enterprise Edition, click: Product information management > Products > Released products. Open the necessary product and on the Sell FastTab see the Alternative product section.

The table below provides description of the alternative product fields.

Field	Description
When to use	Select a schedule to specify when an alternative product should be used for the current product. There are three options: Never - no alternative product is used for the current product. Always - the current product will be always replaced by an alternative product in the shopping cart. Nothing in inventory - a product will be replaced by an alternative product only if the current product is out of stock. If this option is used, then Availability depends on stock should be enabled in Sana Admin: Setup > Products > Stock and assortment.
Alternative item number	If you selected Nothing in inventory or Always in the When to use field, select the alternative product that should be used for the current product.
Configuration, Size, Color and Style	If the selected alternative product has variants you can select a certain product variant that should be used as an alternative product.