ERP User GuideMicrosoft Dynamics AX

Microsoft Dynamics AX

Represent a Customer



The customer representation allows sales agents to order on behalf of their customers. Therefore it is necessary to assign a customer to a sales agent.

Sales groups are used for assigning a customer to a sales agent. Thus before assigning a customer to a sales agent, you should create a sales group and add a sales representative to this group:

Step 1: In Microsoft Dynamics AX click: Sales and marketing > Setup > Commissions > Sales groups.

Step 2: Create a group and fill in the Group field, which is the code name or ID of the group, and its name.

Step 3: Click Sales rep. On the Sales rep. form you can add the sales representatives to the sales group.


Add Seles Representatives to Sales Group

Now you can assign a customer to this sales agent. To assign a customer to a sales agent in Microsoft Dynamics AX 2012:

Step 1: Click: Accounts receivable > Common > Customers > All customers.

Step 2: In the list of customers find the one which should be assigned to the sales agent and switch to the edit mode.

Step 3: On the Sales order defaults FastTab, select the sales group which includes the necessary sales agent.

ERP User GuideMicrosoft Dynamics AX