Microsoft Dynamics AX

Represent a Customer

The customer representation allows sales agents to order on behalf of their customers. Therefore it is necessary to assign a customer to a sales agent.

All sales agents and business customers are created and managed in Microsoft Dynamics AX. A webshop administrator must create a shop account for a sales agent in Sana Admin: Customers > Shop accounts.

Starting from Sana 9.3.3, when you create a shop account for a sales agent in Sana Admin, you can select the representation behaviour of your sales agent.

If you enable the option Linked customers, then your sales agent can represent particular customers that you assign to the sales agent in Microsoft Dynamics AX.

If you enable the option All customers, then your sales agent can represent all valid customers that exist in Microsoft Dynamics AX. This sales agent can log in to the Sana webshop and represent any customer he or she needs and place an order even if this customer is not linked to the sales agent in Microsoft Dynamics AX.

For more information how to create and manage shop accounts in Sana Admin, see "Shop Accounts".

Assign a customer to a sales agent

Sales agents can place orders in the Sana web store on behalf of their business customers.

To allow sales agents represent their business customers, you must assign a sales group to a customer. The sales group can include one or more sales agents. This means that all sales agents within the sales group who have shop accounts can represent the linked customers.

Starting from Sana 9.3.4, you can also assign one sales agent to a customer using the Employee responsible field on the Customers form.

Create a sales group

Step 1: In Microsoft Dynamics AX click: Sales and marketing > Setup > Commissions > Sales groups.

Step 2: Create a commission sales group and fill in the Group field, which is the code name or ID of the group, and its name.

Step 3: Click Sales rep. On the Sales rep. form you can add the sales representatives to the sales group.

Assign a sales group to a customer

Open the necessary customer and on the Sales order defaults FastTab, in the Sales group field select the created sales group.

 NOTE

Applies to: Sana 9.3.4

If you want your sales agents to represent only those customers who are specifically linked to them, you can also assign a certain sales agent to the specific customer instead of the sales group with multiple sales agents. You can assign the sales agent to the customer using the Employee responsible field on the Customers form, and you can still use the sales groups, if necessary.