Microsoft Dynamics GP

Credit Limit

Different businesses might have their own credit management needs. In Microsoft Dynamics GP you can set up automatic credit checks. Credit management allows you to reduce the credit risk by setting up the credit limit for your customers. If a customer places an order which exceeds his or her credit limit set in Microsoft Dynamics GP, a customer will see a warning in the shopping cart of a Sana webshop and in the checkout.

 NOTE

Starting from Sana 9.3.1 a warning is shown also in the checkout. It applies to "one step checkout" and "multistep checkout".

Depending on the credit limit setup in Sana Admin, customers can see two different warnings about exceeding their credit limit.

A customer can be asked to pay full amount online while placing the order. This means that the customer will have to pay his or her order online through a payment provider using a credit or debit card by selecting the payment method during the checkout process.

In the second scenario, the customer is asked to pay his or her outstanding invoices. The customer can open his or her invoices history and pay the outstanding invoices.

Which warning message to show to your customers and how they should pay can be configured in Sana Admin. To set up credit limits in Sana Admin, go to: Setup > Ordering & checkout > Ordering.

Using the Validate credit limits field you can select which warning message should the customers see and how they should pay their orders.

For more information about how to set up credit limits in Sana Admin, see "Credit Limits".

Below you can read how to set up credit limits in Microsoft Dynamics GP.

Set up credit limit for a customer

Step 1: In Microsoft Dynamics GP click: Sales > Cards > Customer. Find the necessary customer and click Options in the Customer Maintenance window.

Step 2: In the Credit Limit field, select Amount and enter the credit limit amount for your customer.

When a customer exceeds a credit limit, a warning is shown in the shopping cart and in the checkout of the Sana webshop, informing a customer that he or she should either pay the outstanding invoices or full amount online through a payment gateway. A customer can also see the amount by which he or she exceeds the credit limit.

Customer Balance

To check the customer balance, click: Sales > Inquiry > Payment Summary. In the Customer Payment Summary Inquiry window, select a customer and in the Balance field, you will see the total amount a customer owes for completed sales.

The system compares the value in the Credit limit field in the Customer Maintenance Options window with the customer balance, and if the customer balance exceeds the credit limit, a warning will be shown in the shopping cart.