Errors

The Product Images Are not Shown in the Webshop

Error:
When the user opens the webshop the product images are not shown.

Cause:
Possible reasons:

• Incorrect image names;
• Incorrect path to the image folders;
• The images were not linked;
• The user who is running the website doesn't have the 'read' right to the folder where the product images are stored.

Solution:

• Check if the file name complies with the 'Image Link' requirements;
  For more information about the product images file name read this chapter.
• Check in the 'web.config' file of the backoffice if the path to the image folders that are used in the 'Image Link' task is the same as were the images are stored;
• After running the 'Image Link' task check the last log file of the task to confirm that the images have been linked;
  For more information about the 'Image Link' task read this chapter.
• Check if the user who is running the website has the 'read' right to the folder where the product images are stored;
• Refresh site cache.

Related to:
All scenarios