Errors

We Were Not Able to Process the E-Mail Address

Error:
'We were not able to process the e-mail address right now. Please try again or cancel.'

Symptoms:
The 'Contact us' form gives an error when you click on the 'Submit' button.

Cause:
Possible reason: the e-mail is not sent or SMTP uses authentication.

Solution:
To solve the problem:

• Check if the SMTP server is configured correctly and is running;
• If you are using authentication the SMTP server must also be configured in the 'web.config' file of the Sana Commerce Starter Site project;
• You can also setup the authenticated SMTP by configuring it in the 'web.config' file of the Sana Commerce Starter Site project:

<system.net>
    <mailSettings>
      <smtp from="your@mail.com">
        <network host="YourSmtpserver" port="25" userName="username" password="secret" />
      </smtp>
    </mailSettings>
</system.net>

You can use the Local SMTP in IIS. Then this SMTP server can handle the mail or transmit it to your production SMTP.

Related to:
All scenarios