We Were Not Able to Process the E-Mail Address

'We were not able to process the e-mail address right now. Please try again or cancel.'

The 'Contact us' form gives an error when you click on the 'Submit' button.

Possible reason: the e-mail is not sent or SMTP uses authentication.

To solve the problem:

  • Check if the SMTP server is configured correctly and is running;
  • If you are using authentication the SMTP server must also be configured in the 'web.config' file of the Sana Commerce Starter Site project;
  • You can also setup the authenticated SMTP by configuring it in the 'web.config' file of the Sana Commerce Starter Site project:
      <smtp from="">
        <network host="YourSmtpserver" port="25" userName="username" password="secret" />

You can use the Local SMTP in IIS. Then this SMTP server can handle the mail or transmit it to your production SMTP.

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