User GuideAX Specific

AX Specific

Edit an Order

B2B customers and sales agents can edit sales orders.

The order can be edited in the webshop, only if it has the status Open in AX.

Order Status Field on the 'Sales Order' Form in AX

To be able to edit sales orders in Sana Admin click: Setup > Ordering & checkout > Ordering and in the Edit order field you can allow editing sales orders. For more information, see 'Ordering & Checkout'.
To edit an order in the webstore open the order details and click Edit.

You can change the quantity of existing products in the shopping basket, delete them or add the new items. Order processing is performed the same way as the regular order process but notice:

  • By default the selected shipping address on the Shipping information step remains the same as in the original order, but you can choose a different address.

  • The information from the Reference no. and Comments fields on the Order overview page is also pre-filled with the data taken from the original order, but it can be changed;

  • A placed order will overwrite the original one, but its number will remain the same.
User GuideAX Specific