ERP User GuideMicrosoft Dynamics GP

Microsoft Dynamics GP

Customer Address

For customers who register online in the webshop, the address which is entered during registration is used as a billing address and as a shipping address. In the webshop, when a B2C customer places an order, he or she can select whether to deliver an order to the same address as the billing address, or a customer can enter a custom shipping address.

A business customer, that is already present in Microsoft Dynamics GP and retrieved by Sana, can have multiple shipping addresses. All addresses of a business customer are stored and managed in Microsoft Dynamics GP. All addresses available for a business customer in Microsoft Dynamics GP are shown on the Shipping information checkout step in the Sana webshop. A customer can select the necessary shipping address from a list to which he or she wants the order to be delivered.


Starting from Sana 9.2.1 the design of the shipping addresses list for business customers is different.

To manage customer addresses in Microsoft Dynamics GP click: Sales > Cards > Addresses. In the Customer Address Maintenance window enter Customer ID and fill in the fields with an appropriate address information. A customer can have more than one address, for example a billing address and multiple shipping addresses. Each customer address has an identifier.

Use the Customer Maintenance window to select the primary address of a customer. This address will be shown on the order details page in the Sana webshop as a sell-to address of a customer.

In the Bill To field select the address which will be used as a billing address of a customer.

Sell-to, bill-to and ship-to addresses of a customer are shown on the order details page in the Sana webshop.

ERP User GuideMicrosoft Dynamics GP