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Sana Commerce 9.2
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E-mails

There are different e-mail templates which are used in Sana for system e-mails, like order confirmation and forgot password.
To manage the content of the e-mail templates open Sana Admin and click: Setup > E-mails.

The content of the e-mail templates is multi-lingual. You can select one of the available languages (installed with the language pack) and edit the content of the e-mail template. You can sort the e-mail templates by subject or template identifier.

Subject	Template Identifier
[SHOPNAME] - Check out this product	TellaFriend
[SHOPNAME] ERP connection available, maintenance mode deactivated	ERPConnectionAvailable
[SHOPNAME] ERP connection not available, maintenance mode activated	ERPConnectionUnavailable
Contact us form	ContactUs
Forgot password	ForgotPassword
Forgot password	ForgotPasswordAdmin
Invoice payment confirmation	InvoicePaymentConfirmation
Invoice payment confirmation	InvoicePaymentConfirmationForShopManagers
Invoice payment partial success	InvoicePaymentRegistrationFailedForShopManagers
New return order request	ReturnOrderAdminNotification
Order Approved	OrderAuthorizationApproved
Order Authorization Request	OrderAuthorizationRequest
Order Confirmation	GuestOrderConfirmation
Order Confirmation	OrderConfirmation
Order Confirmation	OrderPayment
Order Confirmation	UnprocessedOrderConfirmation
Order Declined	OrderAuthorizationDeclined
Payment Confirmation	PaymentConfirmation
Quote Confirmation	QuoteConfirmation
Quote Confirmation	UnprocessedQuoteConfirmation
Reminder mail	OrderAuthorizationReminderMail
Return order confirmation	ReturnOrderConfirmation
Set account password	NewSubAccountSetPassword
Your password has been changed	ChangePassword

Replacement tags are used in the e-mail templates. They can be recognized by the brackets in the text. These tags are automatically replaced by the external values when the e-mail is sent. Do not change or translate the replacement tags.

The table below provides the list of all replacement tags which are used in the e-mail templates.

Name	Description
NAME	The name of a customer in the Sana Commerce webstore.
SHOPNAME	The webstore name. Only the SHOPNAME variable can be used in the e-mail template subject.
SHOPEMAIL	The webstore e-mail address.
SHOPPHONE	The webstore phone number.
URL	The link to reset the shop account password.
USERNAME	The name of the webstore customer.
USERMAIL	The e-mail of the webstore customer.
COMPANYNAME	The company name.
EMAILADDRESS	The e-mail of the company.
PHONE	The phone of the message sender.
COMMENTS	The comments of the message sender.
WEBSITEDOMAIN	The link to the webstore. You can find the additional information about website domains in the end of this article.
ORDERADDRESS	The billing and shipping addresses of the sales order.
ORDERNUMBER	The sales order ID.
ORDERDETAILS	The sales order details.
ADDITIONAL_ORDER_INFORMATION	The reference number, comments and the requested delivery date of the sales order.
PRODUCTTITLE	The product title. It consists of two variables: the PRODUCTTITLE itself and the PRODUCTURL. Separate variables are visible only in the HTML view.
PRODUCTURL	The direct link to the target product. This variable is only visible in the HTML view and is the part of the 'PRODUCTTITLE' variable.
MESSAGE	The message that added by a customer in the webstore.
PAYMENT_SHIPPING_INFORMATION	Order shipping and payment information.
SUBACCOUNT_NAME	The name of a subaccount in the Sana Commerce webstore.
ORDERAUTHORIZER	The name of an authorizer in the Sana Commerce webstore.
ORDERAUTHORIZERS	The names of authorizers in the Sana Commerce webstore.
AUTHORIZATION_FEEDBACIK	The comment of an authorizer explaining why the order was declined.

Adding webstore URL to the e-mail template

It is possible to create links to the webstore in the e-mail template. To do this, just place the link to the page without specifying the domain name. Place [WEBSITEDOMAIN] variable instead of it, thus Sana Admin will take the webstore domain of your production environment and will add it to the link automatically. For example, if you want to create the direct link to the home page of your webstore add the following line to the e-mail template text: [WEBSITEDOMAIN]/home.

NOTE

The webstore information which is used in the e-mails sent from the Sana webstore (store name, store phone number, store e-mail address) can be changed in Sana Admin: Setup > Basics > Store information.

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Sana Commerce – the integrated e-Commerce solution for Microsoft Dynamics and SAP

Updated: January 2017