Setup

Payment Transactions

General

Sana supports a wide range of payment service providers (PSP) that offer merchant services in all parts of the world. Payment service providers make it possible to accept credit card payments directly from your web store. They fulfill a vital role by authorizing payments between the merchant and the customers.

Each online payment requires your data to be passed through a PSP. When a customer goes through your store's checkout, he or she will need to choose a payment method to pay for an order. When the order is paid by the customer, the payment transaction is sent to the PSP. The payment must then be processed. Online payments are processed for you by your PSP. After this the purchase amount will be transferred to your merchant account.

Payment Transaction ID or Order ID

All payment transactions coming from the Sana web store through the payment service provider can be seen in the payment system of the PSP you are using. In most cases, Sana sends the Payment Transaction ID to the PSP, when the customer pays for the order from the web store. Sana automatically generates the Payment Transaction ID which is stored with the sales order in the ERP system. Depending on the PSP you are using to receive credit card payments from your customers, Sana sends either the Payment Transaction ID or the Order ID. This is not configurable. The Payment Transaction ID or the Order ID can be used to check the transaction details and payment information in the payment system.

Several payment transactions can be sent to the PSP when the customer pays for the order from the web store. For example, if the first payment transaction has failed due to some reason, the customer can try to pay for the order again or choose another payment method. In this case, another Payment Transaction ID will be sent to the PSP and will override the Payment Transaction ID in the sales order in ERP. Sana always stores the latest Payment Transaction ID with the sales order in ERP.

Below you can see which payment references you can use to track the payment transactions coming from the Sana web store to the PSP you are using.

See where to find the payment transaction ID of the sales order in your ERP system.

Microsoft Dynamics NAV

Open the sales order details and click "Sana Commerce" at the top of the window. See the "Payment Transaction Id" field on the "Payment" FastTab.

For more information, see "Sales Order Data".

Microsoft Dynamics AX

Open the sales order details and see the "Payment transaction ID" field on the "Price and discount" FastTab.

For more information, see "Sales Order Data".

Microsoft Dynamics GP

Open the sales order details and at the top of the "Sales Transaction Entry" window click: Additional > Sana Commerce. See the "Payment Transaction ID" field in the "Payments" section.

For more information, see "Sales Order Data".

Microsoft Dynamics 365 Enterprise Edition

Open the sales order details and see the "Payment transaction ID" field on the "Price and discount" FastTab.

For more information, see "Sales Order Data".

Microsoft Dynamics 365 Business Central

Open the sales order details and on the "Home" tab click "Sana Commerce". See the "Payment Transaction Id" field on the "Payment" FastTab.

For more information, see "Sales Order Data".

SAP ECC

Open the sales order header data and on the "Sana" tab see the field "Payment Transaction Id".

For more information, see "Sales Order Data".

SAP Business One

Open the sales order details and see the "Payment Transaction Id" user-defined field.

For more information, see "Sales Order Data".