Edit Order

Business customers and sales agents can edit sales orders.

To allow business customers and/or sales agents edit sales orders the option Edit order should be enabled in Sana Admin: Setup > Ordering & checkout > Ordering.

Business customers/sales agents can edit the order from the order details in the web store. While editing the order it is possible to change the quantity of a product in the basket, delete products or add new products. When you edit the order the ordering process is the same as if you place a regular order:

  • By default the selected shipping address on the Shipping information step remains the same as in the original order, but you can choose a different address.
  • The information from the Reference no. and Comments fields on the Order overview page is also pre-filled with the data taken from the original order, but it can be changed.
  • The placed order will overwrite the original one, but its number will remain the same.

It is possible to edit the sales order only if its status is Open in SAP.