ERP User GuideMicrosoft Dynamics NAV

Microsoft Dynamics NAV

Customer Addresses

For customers who register online in the webshop, the address which is entered during registration is used as a billing address and as a shipping address. In the webshop, when a B2C customer places an order, he or she can select whether to deliver an order to the same address as the billing address, or a customer can enter a custom shipping address.
A business customer, that is already present in Microsoft Dynamics NAV and retrieved by Sana, can have multiple shipping addresses. All addresses of a business customer are stored and managed in Microsoft Dynamics NAV. All addresses available for a business customer in Microsoft Dynamics NAV are shown on the Shipping information checkout step in the Sana webshop. A customer can select the necessary shipping address from a list to which he or she wants the order to be delivered.

The billing address in Microsoft Dynamics NAV is retrieved from the customer or contact card. 

To manage the shipping addresses at the top of the Customer Card click: Related Information > Customer > Ship-to Addresses.

When no shipping address is available for the customer, the billing address will be used as the shipping address.


If you use Microsoft Dynamics NAV NA localization, there are two fields in the shipping address details - Tax Liable and Tax Area Code. You can select the Tax Liable checkbox and enter the tax area code which is used to calculate sales tax when delivering to this address. A customer can have several shipping addresses, each holding its tax area code.

In the webshop when a customer selects shipping address on the Shipping information checkout step, sales tax will be calculated for the selected shipping address.

If a customer enters the custom shipping address, sales tax will be calculated based on the tax area code set for the customer under the Invoicing FastTab.

ERP User GuideMicrosoft Dynamics NAV